Website Maintenance & Support
Updates, backups, security and small changes every month. Websites need looking after. Plugins and themes need updates, backups need to be tested, and someone has to notice when something breaks before customers do.
- Onboarding audit
- Update schedule
- Backups
What our Website Maintenance & Support service includes
Websites need looking after. Plugins and themes need updates, backups need to be tested, and someone has to notice when something breaks before customers do.
Our maintenance plans cover all of that, plus a set amount of developer time each month for changes, new pages or small fixes. You get a short monthly report showing what was done.
If something goes wrong, you message a real person who knows your site, not a generic support queue.
What you receive
- Onboarding audit
- Update schedule
- Backups
- Security monitoring
- Uptime checks
- Support hours
- Monthly report
- Priority fixes
Why clients choose our Website Maintenance & Support
Updates
Core, theme and plugin updates tested safely.
Backups
Daily backups stored off-site.
Security monitoring
Malware scans and firewall rules.
Uptime monitoring
Alerts if the site goes down.
Monthly changes
Developer time for edits and small features.
Monthly report
A plain summary of updates and performance.
Who our Website Maintenance & Support service is for
- Businesses without an in-house developer
- Ecommerce stores
- Agencies
- Membership and content sites
What you can expect
- Fixed, itemised quotesClear scope and price before work begins.
- Your time zoneCalls in your business hours, updates by email or Slack.
- Senior quality, efficient pricingWorld-class work at rates that beat most local agencies.
- Full ownershipYour website, accounts and data always belong to you.
Website Maintenance & Support in your country
We design and build for clients across North America, Europe, the Gulf and Asia-Pacific, in their language, currency and time zone.
From first call to launch day
A clear, six-step process designed for clients across time zones. You always know what happens next and what you will receive.
-
01
Day 1
Discovery call
A video call in your time zone to understand your business, audience, goals and competitors.
Clear project brief -
02
Within 24-48h
Fixed, itemised quote
Scope, timeline and a fixed price in your currency. No surprises and no hidden extras.
Written proposal -
03
Week 1-3
UX & visual design
Sitemap, wireframes and high-fidelity Figma designs, refined with your feedback.
Approved designs -
04
Week 2-6
Development
Clean, fast, accessible code with CMS, integrations, SEO and analytics built in.
Staging site to review -
05
Launch day
QA & launch
Testing on real devices and browsers, speed checks, redirects and a careful go-live.
Live website -
06
Ongoing
Support & growth
Training, maintenance and optional SEO, CRO and new features as you grow.
Monthly report
Services that work well together
Custom Web Development
Fast, secure websites and platforms built with clean, maintainable code.
02Web Application Development
Custom web apps, portals and dashboards that save your team time.
03SaaS Development
MVPs and SaaS platforms with subscriptions, teams and admin tools.
04Laravel Development
Laravel applications, APIs and admin panels built properly.
Website Maintenance & Support: frequently asked questions
01Can you look after a website you did not build?
Yes. We start with a quick audit to understand it and fix any urgent problems.
02What happens if my site is hacked?
Clean-up and restoration are included on our plans, so you are not hit with a surprise bill.
03Do unused hours roll over?
That depends on the plan. We explain the options before you sign up.
04Can I cancel the plan?
Yes. Plans run month to month with notice.
Get a free quote
Tell us about your project. We reply within one working day with clear next steps and a fixed quote.
Ready to start your Website Maintenance & Support project?
Tell us about your project and get a fixed, itemised quote within 24 to 48 hours.